Terms of Service

Last Updated: 18th August 2025

Acceptance of Terms

By accessing our website, booking coaching sessions, or using our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

Services Overview

We provide professional life coaching services specializing in confidence building and life purpose discovery. Our services include individual coaching sessions, coaching packages, educational content, and related resources. All coaching services are provided by a certified Jay Shetty Life and Success Coach and member of the Association for Coaching.

Booking and Scheduling

Session Booking Process

Initial Consultation: All new clients must complete a free 30-minute discovery call before booking paid sessions
Booking Method: Sessions can be booked through our online scheduling system, email, or phone
Session Confirmation: All sessions must be confirmed at least 24 hours in advance
Session Format: Sessions are conducted via video call (Zoom/Google Meet) or in-person as agreed upon
Session Duration: Standard sessions are 60 minutes unless otherwise specified

Scheduling Policies

Advance Booking: Sessions should be booked at least 48 hours in advance when possible
Rescheduling: Sessions may be rescheduled with at least 24 hours notice at no additional charge
Same-Day Booking: Subject to availability and may incur additional charges
Time Zones: All session times are confirmed in your local time zone
Session Reminders: Automated reminders will be sent 24 hours and 1 hour before each session

Payment Terms and Pricing

Session Pricing

Individual Session: After Consultation
6-Session Package: After Consultation
Discovery Call: Complimentary 30-minute initial consultation

Payment Methods

Accepted Payments: Bank transfer, UPI, credit/debit cards, digital payment platforms
Package Payments: Full payment required before first session in package
Individual Sessions: Payment due 24 hours before scheduled session
International Clients: Payment in USD or local currency as agreed upon

Payment Policies

Late Payment: Sessions will not be conducted if payment is not received by the due date
Failed Payments: Automatic rebooking will be attempted; client responsible for payment processing fees
Currency: All pricing quoted in Indian Rupees unless otherwise specified
Invoices: Formal invoices provided upon request for business expense purposes

Cancellation and Refund Policy

Session Cancellations

24+ Hours Notice: Full rescheduling allowed with no penalty
12-24 Hours Notice: Session may be rescheduled subject to availability; 50% charge may apply
Less than 12 Hours: Full session fee charged; emergency exceptions considered
No-Show Policy: Full session fee charged for missed sessions without notice
Coach Cancellation: Full refund or complimentary rescheduling if coach cancels

Package Cancellations

Before First Session: Full refund minus processing fees (if any)
After First Session: Refund calculated based on unused sessions minus 20% administrative fee
After 50% Completion: No refunds available; remaining sessions may be used within agreed timeframe
Medical Emergency: Special consideration given for documented medical emergencies
Package Expiry: Unused sessions expire 6 months from purchase date

Refund Processing

Processing Time: Refunds processed within 7-10 business days
Method: Refunds issued to original payment method when possible
Administrative Fees: May apply as outlined in specific circumstances above
Partial Refunds: Calculated based on unused sessions and applicable policies

Client Responsibilities and Expectations

Client Commitment

Active Participation: Clients are expected to actively engage in the coaching process
Homework and Assignments: Complete agreed-upon tasks between sessions
Honest Communication: Provide honest feedback and share relevant information
Goal Setting: Collaborate in setting realistic and achievable coaching goals
Progress Tracking: Participate in regular progress assessments

Technology Requirements

Stable Internet: Reliable internet connection for video sessions
Device Requirements: Computer, tablet, or smartphone with camera and microphone
Platform Access: Ability to access specified video conferencing platforms
Backup Plans: Have alternative contact methods available during sessions
Recording: Sessions are not recorded unless explicitly agreed upon by both parties

Professional Boundaries

Coach-Client Relationship: Maintain appropriate professional boundaries
Communication: Use designated communication channels for coaching-related matters
Emergency Contact: Coaching is not emergency support; use appropriate emergency services when needed
Dual Relationships: Avoid business, personal, or romantic relationships outside of coaching
Confidentiality: Respect the confidential nature of the coaching relationship

Intellectual Property and Content

Coaching Materials

Proprietary Content: All coaching frameworks, worksheets, and methodologies are proprietary
Personal Use Only: Materials provided for individual use and may not be shared or redistributed
Copyright Protection: All content is protected by copyright and intellectual property laws
Attribution: Proper attribution required if referencing coaching concepts publicly

Client-Generated Content

Testimonials: Client may provide testimonials and success stories
Usage Rights: By providing testimonials, client grants permission for use in marketing materials
Privacy Protection: Names and identifying details will be changed for privacy protection
Withdrawal: Clients may request removal of testimonials at any time

Confidentiality and Privacy

Coaching Confidentiality

Session Privacy: All session content remains strictly confidential
Information Sharing: No information shared without explicit written consent
Legal Exceptions: Disclosure required only when legally mandated or safety concerns exist
Record Keeping: Session notes kept confidential and secure
Third-Party Limitations: Confidentiality cannot be guaranteed in group settings

Data Protection

Personal Information: Protected according to our Privacy Policy
Session Records: Maintained securely for professional and legal compliance
Communication Security: Reasonable measures taken to secure all communications
Data Retention: Client information retained as outlined in Privacy Policy

Limitation of Liability and Disclaimers

Service Limitations

Not Medical Treatment: Coaching services are not medical, psychological, or psychiatric treatment
Professional Referrals: Clients referred to appropriate professionals when needed
Results Disclaimer: Individual results may vary; no specific outcomes guaranteed
Client Responsibility: Clients responsible for implementing coaching insights and strategies

Liability Limitations

Maximum Liability: Our total liability limited to the amount paid for services
Consequential Damages: Not liable for indirect, incidental, or consequential damages
Client Actions: Not responsible for client decisions or actions taken based on coaching
Third-Party Services: Not liable for third-party platforms or services used in conjunction with coaching

Communication and Support

Contact Methods

Primary Contact: Email for non-urgent matters
Urgent Matters: Phone contact for scheduling emergencies
Response Time: Email responses within 24-48 hours during business days
Business Hours: Monday-Friday 9 AM – 6 PM IST
Holiday Schedule: Adjusted hours during Indian national holidays

Session Communication

Pre-Session: Brief check-in emails sent before sessions
Post-Session: Summary and action items provided after sessions when requested
Between Sessions: Limited support available via email for clarification
Emergency Protocol: Clear guidelines for urgent situations between sessions

Changes to Services and Terms

Service Modifications

Pricing Changes: 30 days advance notice for pricing adjustments
Service Updates: New features and improvements implemented as available
Policy Changes: Terms of Service updates communicated via email and website
Grandfathering: Existing packages honored at original terms when reasonable

Terms Updates

Notification: Clients notified of significant changes via email
Continued Use: Continued use of services constitutes acceptance of updated terms
Review Requirement: Clients encouraged to review terms periodically
Questions: Contact us with questions about any changes

Governing Law and Dispute Resolution

Applicable Law

Jurisdiction: These terms governed by the laws of [Insert Jurisdiction – India/UAE as appropriate]
Venue: Any disputes resolved in the courts of [Insert City/State]
Language: Primary language for all agreements and communications is English
Cultural Considerations: Services adapted for clients in India and UAE

Dispute Resolution

Direct Communication: Attempt to resolve disputes through direct discussion first
Mediation: Consider mediation before pursuing legal action
Professional Ethics: Disputes may be referred to coaching association ethics committees
Good Faith: All parties expected to act in good faith during dispute resolution

Contact Information

For questions about these Terms of Service, please contact us:

Email: reachme@coachsarahnaz.com
Phone: [Your Phone Number]
Business Address: Dubai, UAE
Website: https://coachsarahnaz.com

Acknowledgment and Agreement

By booking our services or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You also confirm that:

You are at least 18 years of age or have parental consent
You have the authority to enter into this agreement
You understand the nature of coaching services and their limitations
You agree to the payment, cancellation, and refund policies outlined above
You will maintain appropriate professional boundaries
You understand that coaching is not a substitute for medical or psychological treatment

Effective Date: These Terms of Service are effective as of the “Last Updated” date shown above and remain in effect until modified or terminated.

Professional Commitment: I am committed to providing high-quality coaching services while maintaining ethical standards and protecting both client and coach interests through these terms.

These Terms of Service are designed to create a clear, professional framework for our coaching relationship while protecting both parties and ensuring the best possible coaching experience.